Home  |  Resource Library  |  Blog  |  Contact Us

About Us Products Solutions Services Customers News & Events

Products

Merced Performance Suite
Delivers data integration, dashboards, analytics, and workflow to turn customer operations into higher performing, data driven organizations

Merced Performance Suite Global Edition
Allows multi-lingual and multi-national operations to deliver centralized reports, dashboards, and workflows in multiple languages without duplication of effort

Merced PowerCoach
Enables employee coaching, recognition, and best practice sharing in an on demand, quick deploy application to improve operational effectiveness and efficiency


FAQ

What is Customer Operations Performance Management?
COPM is a powerful initiative, backed by software, to organize and distribute operational data to the entire organization in order to clarify and align goals, uncover opportunities, and improve business results.
Learn More

Solutions

Performance Management by Business Function
Customer Operations Performance Management initiatives drive improvement in First Call Resolution, Customer Satisfaction, Efficiency, Quality, Employee Retention and Revenue and are applied across all key Customer Operations including:


Performance Management by Business Challenge
Customer Operations Performance Management helps operations improve key processes within the
organization including:

Spring '08 Seminars

Chicago, IL
May 9th, 2008
Register Now

 

Arlington, TX

May 14th, 2008
Register Now

 

Denver, CO
May 20th, 2008
Register Now

 

2008 Executive Summit