Overview

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Our Company

Merced Systems develops and delivers Sales and Service Performance Management software, providing solutions for contact centers, field sales, retail sales, partner operations, back office functions, and field service groups.

Proven in the largest, most complex organizations, Merced Systems' applications have been designed from the ground-up specifically for sales and service operations. As a result, Merced Systems products solve data management and end-user behavior change problems more deeply than alternatives not built for sales and service functions.

Addressing the needs of Global 2000 companies, Merced Performance Suite and Merced Incentive Management — the company's core products — have been deployed to over 300,000 end users, more than any other set of Sales and Service Performance Management applications. By delivering the greatest business impact to our customers, Merced Systems has continued to grow profitably.

Founded in 2001, Merced Systems is headquartered in Redwood Shores, CA with regional offices across the United States, UK and Canada .

Mission:

To help companies dramatically improve their customer acquisition, loyalty and life-time value by developing domain-specific performance management applications that drive behavior change and improved frontline execution across all sales and service organizations.

Strategy:

• Excel as the market innovator and leader
• Domain focus on sales and service operations
• Deliver a full complement of integrated products and services
• Solve the complex needs of large enterprises around the world