Case Studies

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Major U.S. Internet Bank

This major Internet bank recognized that its homegrown performance management system was too expensive to maintain and scaling to meet the demands of its rapidly growing business. Thorough evaluation of all available solutions, the Internet bank selected the Merced Performance Suite to replace its homegrown performance management system.

With the Merced Performance Suite, the company is now delivering highly personalized data to its front-line staff, eliminating the need to manually consolidate reports.

With Merced's integrated workflow, this operation is automating key managerial processes including:

• Coaching
• Performance appraisals
• Attendance tracking