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Case Studies
Leading Investment Management Firm
A leading mutual fund and financial services company is currently deploying Merced Performance Suite to its contact center staff, providing its front-line staff with critical performance information. This company's call center associates will receive more timely information through personalized dashboards and reports with the Merced Performance Suite. Additionally, using Merced's integrated workflow, the financial services company is automating the coaching and agent recognition process—giving management better access to information once locked in paper.
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