Case Studies

Learn More What is SSPM? Datasheets and White Papers Request Demo Contact Us

Personal Insurance Provider

This personal insurance provider implemented its Six Sigma process improvement measurements and processes in the Merced Performance Suite. Since deployment, this insurance provider has recognized measurable benefits including:

• 16% reduction in productivity variation
• 25% reduction in justified customer complaints
• Increase in employee retention
• 50% reduction in analysts' and managers' time spent preparing reports