Return on Investment

Learn More Learn How British Telecom Boosts Sales Productivity Learn How STA Travel Increases Sales Learn How Carlson Leisure Travel Aligns Individual Goals with Corporate Objectives Learn How EchoStar is Reducing Attrition Learn How Cable&Wirless Responds to Changing Business Strategy Click here to download other datasheets, demos and case studies

Merced Sales and Service Performance Management solutions consistently delivers measurable business impact in extensively varied customer environments. Typically, the cost of a project is paid-back within 6 months via operational savings.

Return on Investment (ROI) impact has been found in a variety of different categories including Sales, Efficiency, Effectiveness and Customer Experience. Example customer results include:

• 14% increase in sales
• 37% decrease in operating expenses
• 5.3% close rate improvement
• 50% reduction in non-customer facing administrative work for Supervisors and   
• Managers