Merced Systems and Sibson Consulting Invite you to Participate in the 2010 Customer Satisfaction and Compensation Survey

Good customer experience and satisfaction are good for business – we all know this. But, just how good are they? We'd like to find out.

Merced’s partner, Sibson Consulting, a national strategic HR consulting firm with special expertise in sales force effectiveness, is studying how customer satisfaction correlates with sales compensation and business results through their 2010 Customer Satisfaction Practices & Trends Survey. Responses are due by Friday, August 6.

All participants will receive a summary of the survey results. The data will be aggregated, ensuring that each participant's information remains anonymous.

Survey Notes

• If you need to move to a previous page, please use the "Previous" button at the bottom of the survey pages. Your browser's back button may not work properly.
  
  
• If there are any individuals in other divisions of your organization who should participate in this survey, please forward this e-mail to them or let us know and we will follow up.

Further Details

If you have any questions about this survey please call us on: +1.650.486.4000 or email serge.rubinstein@mercedsystems.com

About Sibson Consulting

Sibson Consulting (www.sibson.com), a Division of Segal, provides strategic human resources solutions to corporate and non-profit employers. Sibson's services include benefits; retirement and health plan actuarial, design and return; compensation; talent and performance management; communications; sales force effectiveness, change management and HR technology.

About Merced Systems

Merced Systems (www.mercedsystems.com), is the leading provider of Sales Performance Management and Service Performance Management applications and solutions focused on improving operational effectiveness of sales forces and service organizations across a range of vertical industries. Merced Systems' award-winning products serve Global 2000 customers, and include advanced analytics and reporting, incentive compensation management, coaching, and other performance execution applications. With a strong track record of growth and delivering business impact to more than 125 customers, Merced Systems has been profitable for the past seven years. Merced Systems is a privately held company headquartered in Silicon Valley and London, with major customers in more than 20 countries worldwide.

 www.mercedsystems.com