Overview

Agenda

Registration

Don’t miss this opportunity to network with other Sales Performance Management and Service Performance Management leaders and learn best practices in deployment, innovative customer solutions, and current trends in incentive compensation and performance management.

Specifically designed to drive performance in Sales and Service operations, Merced provides solutions for contact centres, field sales and field service groups.  Merced solutions drive business improvement and frontline behaviour change for an enhanced customer experience.

This event will be held at Altitude 360 one of London’s most inspirational venues in the heart of Westminster, in London's famous SW1, right next to the London Eye, The Houses of Parliament and The River Thames. Enjoy the panoramic jet liner views of one of the world’s greatest cities.

• Sales, Service & Strategy Executives
• Heads of Performance
• Customer Experience Advocates
• Compensation Executives
• Project Leaders

To download the full agenda - please click here.
21st October, 2010	Customer Keynote Presentations
	Nick Lane, Director of Strategy at Everything Everywhere How Everything Everywhere introduced an Award Winning Performance led Culture.
	Les Bayne, Partner at Accenture Management Consulting Transforming the Customer Experience Today to Drive Growth Tomorrow
	Jason Heupel, Head of Sales and Member of the Executive Team at ING DIRECT An Ingenious Way To Increase Performance Management
	Early Evening Dinner and Awards

For all the latest news on this event, connect with us on any of the following:

• Latest thought leadership around the convergence of sales and service to drive competitive advantage
• How improvements in agent and sales performance increases motivation and ultimately the customer experience
• Witness how visibility into performance drives accuracy and revenues
• Hear firsthand how leading companies are meeting their revenue and customer satisfaction goals
• Learn about emerging practices in sales performance and incentive compensation plan optimisation
• Share new ideas and best practices for motivating and retaining your best employees

Please note: Registration does not include hotel accommodation. If needed, hotel accommodation is available at:

• City Inn (nearest hotel to Altitude 360)
  Please contact info@bluelineevents.co.uk to obtain discounted rate
  
  
• Novotel Waterloo
  
  
• H10
  
  
• Park Plaza County Hall