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Merced Systems develops advanced performance management products that improve sales and service execution across the entire customer lifecycle, and drive employee behavior change resulting in a superior customer experience.
Merced Systems offers a variety of Enterprise and Express products to meet the needs of Sales and Service organizations:
All Merced Systems products are available both on-demand, and for on-premise deployments.
Merced Enterprise Products:
Merced Express Products:
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Merced Systems solutions for Sales deliver multi-channel organizational alignment with corporate goals, optimal incentive program execution, and capabilities for enhanced team management. The business impact can be significant, and includes increases in revenue and sales force productivity, and reduced errors and time spent calculating and delivering incentive pay and commissions.
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Merced Systems solutions for Contact Centers uncover and fix hidden inefficiencies and drive performance improvement across contact center organizations. The business impact includes increased customer loyalty and first call resolution, and reduction in cost due to efficiency gains.
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Merced Systems solutions for Field Service enable Executives to provide exceptional service and standardize performance, even across highly dispersed workforces. The business impact includes improved customer satisfaction, cost reduction, and increased service level compliance.
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Merced Systems solutions for Processing, Claims and other related functions drive process improvement, unit cost reduction and a culture of Performance Management in complex, hard-to-measure environments. The business impact includes cost takeout, error and rework reduction, and faster cycle times that lead to many drivers of business improvement.
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demos and case studies
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