Merced Systems is the leading provider of enterprise software solutions focused on improving the Business Execution of customer facing functions, including Sales and Customer Service. Merced’s performance management solutions help drive sales effectiveness, superior customer experience and operating efficiency across a range of vertical industries. 

Merced Systems' award-winning products serve Global 2000 customers, and include advanced analytics and reporting, incentive compensation management, coaching, and other performance execution applications. With a strong track record of growth and delivering business impact to its customers, Merced Systems has been profitable for the past eight years. Merced Systems is a privately held company headquartered in Silicon Valley and London, with major customers in more than 20 countries worldwide.

Corporate Overview

Merced Systems Corporate Overview - Download

Mission

To help companies dramatically improve their customer acquisition, loyalty and life-time value by developing domain-specific performance management applications that drive sales effectiveness and service excellence.

Strategy

• Excel as the market innovator and leader
• Domain focus on sales and service operations
• Deliver a full complement of integrated products and services
• Solve the complex needs of large enterprises around the world
• Service customers globally
  

The Merced Difference:

Merced Systems’ customers experience substantial impact from their performance management projects because Merced’s offerings are deep in their respective categories and broadly cover more sectors of performance management then alternatives. Merced offers:

• Domain Specific Applications built specifically for performance management and with specific features needed for sales and service functions
• A family of integrated applications for analytics, to incentives, to frontline performance management, to monitoring, that work together in a closed loop process for greater business impact
• Solutions across sales and service functions to align the entire customer facing organization for maximum results
• Expert consulting and professional services