Merced Systems, Inc. Grows Profitability for Fifth Straight Year
MERCED SYSTEMS™ Doubles Number of Customers, Launches New Products, and Expands Internationally in 2007
Redwood Shores, CA, February 12, 2008— Merced Systems Inc., the market leader in customer operations performance management, announced today that it grew rapidly and was GAAP profitable for the fifth straight year. 2007 represented another record year in licenses sold and seats deployed. This was a result of doubling the company's number of total customers, three new product launches, and continued international growth and expansion. Merced Systems' 2007 profitability strengthens the company for continued rapid growth, and further extends its leadership position in the customer operations performance management category.
2007 highlights include:
- 100% increase in total customers
- 100% increase in total software licenses sold with 5 deals over $1M
- 100% expansion within existing installed base
- 500% growth in Hosting Services
- Opening of EMEA Headquarters in London , England
- Release of Merced Performance Suite v3.0, Merced Performance Suite Global Editionand Merced PowerCoach
- 7 0% of existing customers upgraded to Merced Performance Suite v3.0
- 3 major industry awards
Customers added in numerous categories throughout 2007:
- One of the largest wireless carriers worldwide
- The largest publicly traded commercial health benefits company in the U.S.
- One of the largest U.S. technology manufacturers
- One of the biggest international wireless and communications providers
- A global leader in the travel and hospitality industry
- The leading European wireless and phone service retailer
"2007 was another record year for Merced Systems," said Matt Glickman, CEO of Merced Systems. "Through accelerated customer acquisitions, a strong and growing presence internationally, and a series of product launches including the category's only multi-lingual product and targeted on demand coaching application, we have further extended our position as the leader in customer operations performance management."
"Year after year we have shown that we are the market's most equipped, capable, and financially robust performance management vendor, enabling our customers to solve complex operational problems, deliver improved customer experience, and elevate overall operational performance," said Merced Systems president Mark Selcow. "We're looking forward to another successful growth year in 2008."
About Merced Systems
Merced Systems is the leading provider of customer operations performance management systems, including enterprise class analytics, personalized dashboards, workflow and data integration. Profitable for five consecutive years, Merced Systems' award winning products serve customers in a variety of different industries including Banking, Brokerage, Insurance, Consumer Credit, Telecommunications, Healthcare, Digital Media, and Consumer Goods. Merced Systems is based in Redwood Shores, CA. For more information on Merced Systems, please visit http://www.mercedsystems.com.
