Merced Systems, Inc. Launches First Blog Dedicated to Customer Operations Performance Management
Performance Matters Will be an Open Forum for Best Practice Sharing
Redwood Shores, CA, April 22, 2008 — Merced Systems, the leader in customer operations performance management software, today announced the launch of Performance Matters — the first blog dedicated to performance management for call center, sales channel, field service and back office operations. With its breadth of knowledge and extensive experience helping some of the world's largest companies transform their customer operations, Merced Systems hopes to share its experience and open a forum for idea exchange on the use of performance management in enterprise environments.
Performance Management for customer operations entails more than just static dashboards and reports delivered to a select few. A comprehensive performance management solution delivers performance data to every role and empowers each individual with the tools they need to take immediate action — improving simultaneously both individual and operational performance. The intent of Performance Matters is to help sales and service groups better understand the principles of performance management, and create an online community to share industry experience.
"We hope our Performance Matters blog gives customer operation executives the insight necessary to improve their organization," said Matt Katz, vice president of business consulting for Merced Systems. "Performance Management empowers customer operations employees — whether in the contact center, sales channel, field service, or back office — with the information and tools they need to increase customer satisfaction and loyalty, sales, and efficiency."
About Merced
Merced Systems is the leading provider of customer operations performance management applications to contact centers, sales, field service, and back-office operations. Merced Systems' award winning products serve Fortune 100 and smaller customers in a variety of different industries including Banking, Brokerage, Insurance, Consumer Credit, Telecommunications, Healthcare, High Technology and Consumer Goods. With integrated dashboards, reports, analytics, workflow, and data integration, over 200,000 people worldwide use Merced Systems' products to drive performance improvement in their customer operations. A privately held venture capital based company based in Redwood City, CA. Merced Systems has grown profitably for the past 5 years. For more information on Merced Systems, please visit www.mercedsystems.com.
