Merced Systems, Inc. Named to CMP's Intelligent Enterprise list of 2008 Companies to Watch in Performance Management
Wins Notable Editor's Choice Award
Redwood Shores, CA, January 9, 2008— Merced Systems, the leader in customer operations performance management software, today announced that it was named to CMP's Intelligent Enterprise 2008 Company to Watch list in the Performance Management category. Chosen by the editors of Intelligent Enterprise in collaboration with industry experts , Merced Systems was selected for "its exceptional vision, technology innovation and customer leadership." Intelligent Enterprise is a leading publication on business analytics, and how information can improve business processes and drive excellence throughout the operation.
"It's no easy task boosting call center performance, customer service satisfaction and sales effectiveness, but Merced helps in all three areas with insightful metrics and fact-based decision support," said Intelligent Enterprise editors. "Merced's products help agents and managers know just what to do to please customers and drive results."
Merced Performance Suite has been deployed globally and throughout the Fortune 250, and has accrued more end users than any other customer operations performance management application on the market. Due to Merced Systems' customer success and measurable business impact, the company has grown significantly, extended its market leadership position in customer operations performance management, and been profitable for 5 years straight.
"It's an honor to be acknowledged as a top company in the performance management category by Intelligent Enterprise editors," said Mark Selcow, president of Merced Systems. "Performance Management is one of the fastest growing categories in BI and analytics. Merced's selection into Intelligent Enterprise 's Editors' Choice list further emphasizes our position as the market leader in the operations sector. This award is a testament to our product and solution innovation and vision, both short- and long-term."
About Merced
Merced Systems is the leading provider of customer operations performance management applications to contact centers, sales, field service, and back-office operations. Merced Systems' award winning products serve Fortune 100 and smaller customers in a variety of different industries including Banking, Brokerage, Insurance, Consumer Credit, Telecommunications, Healthcare, High Technology and Consumer Goods. With integrated dashboards, reports, analytics, workflow, and data integration, over 200,000 people worldwide use Merced Systems' products to drive performance improvement in their customer operations. A privately held venture capital based company based in Redwood City, CA. Merced Systems has grown profitably for the past 5 years. For more information on Merced Systems, please visit www.mercedsystems.com.
