Merced Systems’ Express products are focused, quick-to-deploy applications built to deliver rapid return on investment. Merced Systems’ Express products offer deep industry- and function-specific capabilities, including out-of-the-box best practice KPIs, metrics, dashboards, and workflows. Express products are built on the same platform as Merced Systems’ Enterprise products allowing customers to quickly and easily upgrade their Express product to an Enterprise Application.

Merced Contact Center Express

Data integration, reporting, analytics, dashboards, goals management and coaching

Merced PowerCoach

Best practice coaching and employee development tracking