Analyst Workbench is a powerful ad-hoc query system for accessing performance data in Merced Performance Suite. It provides managers and analysts with advanced tools for data access and problem investigation, helping eliminate an organization's dependence on disparate reporting systems and spreadsheets. Building on the metrics and analytics found within Merced Performance Suite, Analyst Workbench enables operations to unlock valuable data and improve operational decision-making, while drastically reducing the amount of time analysts spend on data management vs. hypothesis generation and testing. With the time analysts save on burdensome, manual report querying, managers and analysts can instead focus their efforts on creating optimal improvement programs, incentive plans, designing effective coaching initiatives, and structuring quality and customer satisfaction programs.

What makes Analyst Workbench different?

• Unlocks valuable performance data
  Sales and service organizations are often flooded with performance data coming from an operation's disparate source systems. Commonly a team of analysts is responsible for manually sifting through this data to identify opportunities for improving operational performance. Analyst Workbench enables analysts to rapidly unlock valuable data, increase management trust in analysis and recommendations, and improve operational decision-making and time-to-productivity.
  
  
• Reduces cost of administration
  Analyst Workbench leverages the same data, meta-data and infrastructure as Merced Performance Suite, allowing the organization to create a single version of the truth for comprehensive analysis of its sales and service operational performance. On top of that, analysts no longer spend valuable time duplicating efforts – from extracting data from source systems to redefining metrics – ultimately improving analyst productivity and reducing operating costs
  
  
• High Productivity, Excel interface
  Analyst Workbench can be deployed with an Excel plug-in, which creates a highly efficient interface for analysts to generate queries, land data and conduct analysis on business hypotheses..