The Coaching Plus module is an optional add-on to Merced Performance Suite for customers seeking to use coaching as a strategic lever to improve operational performance. This module offers a variety of advanced features that help improve coaching effectiveness, efficiency, accountability, and collaboration.
Merced Coaching Plus Features + Benefits
- Best Practice Library which contains coaching resources such as exemplary call recordings, tips and tricks, policy documents, and training courses. The Best Practice Suggestion Engine automatically delivers the most relevant coaching resources to supervisors based on employee attributes and coaching topics
- Coaching Manager, a supervisor-level tool, provides a central location for coaches or managers to holistically view performance trends and coaching activity history, increasing coaching effectiveness and efficiency
- Integrated Action Planner provides a fast and effective way for coaches to create documents and store individual action plans
- Employee Segmentation Analytics allow for more targeted coaching campaigns
- Coaching Packets enable managers to bulk print employee performance information and background materials for personalized coaching delivery and offline use
- Corrective Actions Workflows completes the coaching documentation toolkit with new Letter Template Manager, Form and Workflow, and Reports
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