Home \ ING Direct presents an INGenious Way to Increase Performance Management

ING DIRECT presents an INGenious Way to Increase Performance Management

Hear from Brian Myres, Head of Sales at ING DIRECT who discussed how arming your organization with key metrics allows you to focus on improving sales performance, specifically around enhancing coaching effectiveness, efficiency and accountability. ING DIRECT USA has implemented a number of changes and has seen notable improvement in the following areas:

  • Increased overall sales performance by focusing coaching efforts on those associates with the highest potential.
  • Reduced variability on key metrics to ensure consistency in customer experience.
  • Tailored coaching activities to be more efficient and effective

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