The Co-operative Financial Services Case Study
The Co-operative Financial Services Profits from an Increase in Field Sales Performance
> With Merced Incentive Compensation Management
The Co-operative Financial Services (CFS) is part of The Co-operative Group, which is the world’s largest consumer co-operative with around five million members, over £14 billion turnover, and core business interests in financial services, food, travel, pharmacy and funeral care across 5,000+ retail trading outlets. Read the full story on how The Co-operative Financial Services has now transformed a once unprofitable field sales operation into a value adding channel with the help of Merced Incentive Compensation Management.
Business Impact and ROI
- Increased transparency of commission plans, reducing shadow accounting.
- Real time visibility into sales performance.
- Transformation of field sales into a value adding channel.
- Project delivered on-time with minimal impact to the business.
- Positive cultural change from day one – increases have been noted both in terms of agent productivity, as well as profit.
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