Merced Performance Suite

• Merced Performance Suite empowers every employee in the operation with actionable data and the management tools needed to change employee behavior, facilitating significant improvements in customer satisfaction, revenue generation, and productivity.
  

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Merced Incentive Compensation Management

• Merced Incentive Compensation Management is an advanced, fully unified Incentive Compensation Management application designed from the ground-up to help sales and service organizations optimize and manage performance at the front line.
  

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Merced Intelligence

• Merced Intelligence is a suite of innovative targeted analytic applications which enable executives, managers and analysts in sales and service operations to produce data-driven insights across the business lifecycle.
  

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Coaching Plus

• The Coaching Plus module is an optional add-on to Merced Performance Suite for customers seeking to use coaching as a strategic lever to improve operational performance. This module offers a variety of advanced features that help improve coaching effectiveness, efficiency, accountability, and collaboration.
  

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Operations Center

• Merced Operations Center is an intraday interval-based reporting product which delivers a holistic, business-centric view of intraday contact center performance, geared towards Command Center analysts, operations managers, and contact center management.
  

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Contact Center Express

• Contact Center Express is a quick-to-deploy application designed for companies interested in leveraging a performance management solution in their contact centers. It delivers critical best practices in monitoring and managing contact center KPIs, drives personalized goals and performance milestones for every employee in the operation.
  

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PowerCoach

• Merced PowerCoach is the first targeted, on demand application delivering industry best practices for employee coaching processes. Delivering critical best practices in monitoring coaching activity, documenting development sessions, and delivering personalized goals and performance milestones to front-line employees, Merced PowerCoach delivers the tools and insight operations need to drive improved coaching effectiveness and efficiency. Through consistent coaching practices applied across an organization, operations can improve customer satisfaction, productivity and revenue.
  

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Merced Performance Suite - Global Edition

• Merced Performance Suite Global Edition enhances Merced Performance Suite’s award-winning capabilities by delivering performance content in multiple languages in a single instance and implementation. Companies requiring multiple languages for end users can now efficiently manage content across regions – creating and managing one central set of reports, dashboards, and metrics across multiple locations, significantly lowering the cost to run a global performance management initiative.
  

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