Services & Support
Merced Systems provides a range of services in support of its Sales and Service Performance Management applications, including: |
Client ServicesHighly skilled and technical engagement teams ensure that customers experience a rapid and successful solution rollout. Using a proven methodology throughout its projects, Merced Systems’ engagement professionals guide the customer through the strategy, design and build of the deployment process. |
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Business ConsultingOur consultants have extensive experience in Sales Performance Management and Service Performance Management. Occurring either alongside Merced software deployments or as independent projects, Merced Systems’ Business Consulting engagements drive organizational success by analyzing current organizational processes as well as developing actionable recommendations for improvement and optimization. |
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Customer SuccessMerced’s Customer Success Team is charged with ensuring all Merced customers achieve full value from their Performance Management investments. They offer expert services, best practice sharing, business case realization guidance and comprehensive account management services. |
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Technical Support ServicesMerced Systems provides extensive technical support services, making sure our customers receive the full value of their performance management solution. Our highly trained support engineers are able to resolve time-intensive activities and highly critical issues quickly and efficiently by methodically approaching each issue. |
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TrainingMerced Systems provides comprehensive customer training services which ensure that the required skills are in place among end-users and system administrators to take over full administration and extension of Merced Performance Suite and Merced Incentive Management. |
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Hosting & Managed ServicesMerced Systems’ hosting and managed services offer a high-touch and cost-effective means to deploy Merced Systems applications. Merced hosting reduces the need for internal IT resources while maintaining maximum availability through a highly secure network. |
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Need further information?Please call us on +1 650 486 4000 / +44 (0)1344 862 900 or email info@mercedsystems.com |
