Merced Systems Hosting services give customers the choice of deploying Merced Systems’ solutions within a Merced Systems hosting facility. For many operations that have decided to pursue an analytics, frontline performance management or an Incentive Compensation initiative, hosting offers the opportunity to minimize the need for internal support resources and upfront capital expenditures for hardware, resulting in accelerated application deployment, improved application performance, reduced cost of ownership and greater return on investment.

Merced Systems has been deploying our products in a hosted environment since 2003 and offers a powerful and flexible hosting solution. Hosted customers represent a range of industries and vary in size from a few hundred to more than 40,000 users with a single accountable party. Merced’s extensive hosting experience allows customers to leverage Merced Systems’ best practices and expertise for managing application, system and data infrastructure. This means that issues can be identified and resolved quickly and effectively, before end users are affected, or avoided altogether with proactive prevention.

All Merced Systems' products can either be hosted with Merced or deployed on-premise. Moreover, Merced Systems is unique in offering our customers the ability to migrate from one type of environment to the other with a relatively low investment and without impact to user experience.

Hosting Capabilities include:

• 24/7 application availability - Merced Systems continuously monitors all hosted applications, allowing rapid problem identification and resolution before end users are affected.
  
  
• Application and data load monitoring - Merced Systems’ dedicated experts provide proactive application and data load monitoring with 24x7 failure automatic pager alerts and Merced Systems’ certified application engineers responding to alerts.
  
  
• Data issue investigation & recovery - In the unlikely case that data issues arise, Merced Systems will investigate data transformation and load issues, recommend solutions and rerun data jobs as necessary to quickly resolve any data gaps occurring during regular operations or any other affected period of time.

• Proactive infrastructure maintenance - Ongoing system and infrastructure maintenance including log file analysis and management, capacity planning, and daily disk backups resulting in maximum availability and peak performance.
  
  
• Future proofing - Merced Systems helps hosted customers realize efficiencies of scale to enable the solution to adapt to dynamic conditions and automatically adjust to future scalability requirements.
  
  
• Secure infrastructure - Merced Systems maintains a tier-1, SAS 70 certified, secure hosting facility with state-of-the-art infrastructure and comprehensive 24/7 monitoring and administration.
  
  
• Secure application and data access - Merced Systems offers HTTPS or SSL encrypted end user access, encrypted secure VPN tunnel file transfers and Network Intrusion Detection to deliver the highest levels of security.
  
  
• Long term data archiving - Merced Systems’ daily backups and offsite storage ensure secure and reliable archiving for virtually unlimited amounts of historical data.
  
  
• Expert Advisor Services - Hosted customers are provided access to client services and development resources who can guide these customers in their efforts to develop sophisticated features and use cases on an on-going basis.