The retail environment has become increasingly complex. Velocity of product introductions, increased competition, blended sales and service objectives and economic pressures make it hard for retailers to stay ahead of the market and retain their top performers. Retail store operations often have difficulty driving towards performance improvement objectives as a result of:
- A dynamic data environment with changing organizational hierarchies and variable pay plans that quickly become outdated
- Non-standardized and ad hoc incentive, coaching, and management mechanisms
- Distributed decision making across regions resulting in non-standard metrics, reports, policies and procedures
- Continual introduction of new products and partners resulting in increased sales variability and decay in alignment with corporate goals
- Inconsistent communication on performance between individual retail operations and corporate decision makers
Merced Systems’ Sales Performance Management and Service Performance Management solutions enable retail store operations to maximize performance across wide-ranging geographies, customer markets, and seasons, by delivering automated reporting, incentive management, and performance management processes to every employee in the operation.
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