Featured Customers:

With rising channel costs and increasing risk of policy holder and plan member defection, leading insurers are turning to Merced Systems Sales Performance Management and Service Performance Management solutions to manage costs and promote customer loyalty. In today’s competitive market, insurance providers’ ability to differentiate plans and coverage offerings in the market as well as align producers and internal staff to generate and retain business is challenging. By implementing Sales Performance Management and Service Performance Management, insurers can increase sales channel mindshare and satisfaction while reducing cost per transaction. Through leveraging analytics, aligning individual goals with operational strategy and streamlining staff coaching and performance processes enterprise-wide, insurance providers can:

• Support multiple sales channels and ensure cross-channel revenue goals are met by placing distinct sales emphasis on targeted offerings
• Enable flexible plan design for any business driver: written premium, renewals, mutual fund share, assets-under-management, risk rating, group size, age of insured, book-of-business size, year of policy, broker tier, and many others
• Boost producer motivation and retention by providing frontline visibility into performance and automating key improvement campaigns such as coaching and recognition
• Reduce processing, exceptions and error handling times to improve productivity in claims organizations
• Streamline compliance management by automating the process of licensing, appointing, renewals, continuing education tracking, demographic changes and more