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Merced Systems Named 2005 "Vendor to Watch" by CRM Magazine

Merced Systems Recognized as the Category Thought Leader

Redwood City, CA, May 17, 2005

Merced Systems, a leading provider of contact center performance management systems announced today the company was named 2005 Workforce Optimization "Vendor to Watch" by CRM Magazine. CRM Magazine used a weighted formula of financial performance, analyst ratings, reputation for customer satisfaction and corporate management direction to identify and honor leading companies.

"Our analysts feel Merced is the most strongly positioned specialist in [workforce optimization]", reported CRM Magazine. Defining Merced Systems as the "thought leader", the article predicts that Merced will continue to drive innovation and leadership within the Workforce Optimization category.

CRM Magazine's distinguished award highlights the powerful and innovative capabilities of the Merced Performance Suite. The Merced Performance Suite is the most comprehensive contact center performance management application on the market and offers customers the operational insight and management tools to increase the effectiveness and efficiency of everyone in the operation.

About Merced Systems

Merced Systems is a leading provider of contact center performance management systems, including enterprise class analytics, personalized dashboards, workflow and data integration. Profitable since its initial product release, Merced Systems serves customers in a variety of different industries including Banking, Brokerage, Insurance, Consumer Credit, Telecommunications, Healthcare, and Consumer Goods. For more information on Merced Systems, please visit http://www.mercedsystems.com.

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