2006 In The News
Please click on a title to read the full article:
December 2006
Where Will Customers Take You Next?
1 to 1 Magazine
Performance Management Software Helps Optimize Contact Center
Connections Magazine
November 2006
Merced Systems Announces Customer Advisory Board
Contactcenterworld.com
September 2006
Are You Still Using Spreadsheets?
1 to 1 Magazine
OpenAjax Grows, Sets Agenda
eWeek
August 2006
Turn Measurement into Action & Change
Call Center Magazine
July 2006
Refinements in Contact Centers
ContactCenterWorld.com
June 2006
Merced Systems Address Performance Management in Contact Centers
Intelligent Enterprise
Merced Systems Study Allows Contact Centers to Measure Performance Against That of Peers
TMCnet
Merced Systems on Contact Center Performance & Quality Metrics
ContactCenterWorld.com
May 2006
People on the move
San Jose Mercury News
April 2006
Carlson Leisure Travel Optimizes Contact Center
Call Center Magazine
Creating a Culture of High Performance in the Contact Center
Customer Interaction Solutions Magazine
March 2006
Do the Big BI Vendors Really Understand Your Company?
SearchOracle.com
Agent Retention: The Effect of Supervisors
ContactCenterWorld.com
February 2006
Merced System's Mark Selcow on Performance Management - Streaming Interview OnDemand
Call Center Magazine
Frost & Sullivan Recognize Merced Systems for Performance Management
ContactCenterWorld.com
Performance Management Leader Merced Systems Ships Merced Performance Suite 2.7
TMC.net
Merced Performance Suite 2.7
Call Center Magazine
Merced Systems Annouces the Release of the Merced Performance Suite 2.7
CRMxChange
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