2007 News Releases

Learn More Learn How British Telecom Boosts Sales Productivity Learn How STA Travel Increases Sales Learn How Carlson Leisure Travel Aligns Individual Goals with Corporate Objectives Learn How EchoStar is Reducing Attrition Learn How Cable&Wirless Responds to Changing Business Strategy Click here to download other datasheets, demos and case studies

Merced Systems Receives Customer Inter@ction Solutions® Magazine's 2006 Product of the Year Award

Merced Performance Suite Honored for Outstanding Innovation

Redwood City, Calf., Feb. 21, 2007 — Merced Systems, the leader in leader in customer operations performance management applications, announced today that Merced Performance Suite 2.7 has received a 2006 Product of the Year Award from Technology Marketing Corporation (TMC®)'s Customer Inter@ction Solutions® magazine ( www.cismag.com). Customer Inter@ction Solutions has been the leading publication covering CRM, call centers and teleservices since 1982.

Merced Performance Suite is an advanced, fully integrated performance management application, designed to turn customer operations into higher performing, data driven organizations. Merced Performance Suite offers the industry's leading capabilities for data source integration, hierarchy and organization management, analytics designed for business users, and powerful dashboards and workflow proven to drive business improvement. Merced Performance Suite provides patent pending technology making customer operations performance management more impactful and at a lower total cost of ownership than any other solution available on the market

"We are proud of the industry recognition Merced Systems continues to receive," said Mark Selcow, Merced Systems president. "By continuing to deliver the most innovative and comprehensive product on the market, we were able to further extend our leadership position in 2006."

"Customer Inter@ction Solutions is proud to bestow Merced Systems with a 2006 Product of the Year Award. Each year, Customer Inter@ction Solutions magazine recognizes companies that have demonstrated excellence in technological advancement and application refinements," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions . "Merced Systems has proven they are committed to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from them in the future."

The 2006 Product of the Year Award winners are highlighted in the January and February 2007 issues of Customer Inter@ction Solutions magazine.

For more information about the 2006 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.

About Merced Systems, Inc

Merced Systems is the leading provider of customer operations performance management applications, including enterprise class analytics, personalized dashboards, workflow and data integration. Merced Systems' award winning products serve customers in a variety of different industries including Banking, Brokerage, Insurance, Consumer Credit, Telecommunications, Healthcare, Digital Media, High Technology and Consumer Goods. Merced Systems is based in Redwood City, Calif. For more information on Merced Systems, please visit http://www.mercedsystems.com.

About TMC

Technology Marketing Corporation (TMC) publishes four print publications: Customer Interaction Solutions, INTERNET TELEPHONY, SIP Magazine and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 2,600 sites in the world by alexa.com*, TMCnet serves more than one million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces  INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference,  VoIP Demo, IMS Expo and Call Center 2.0 Conference. TMCnet.com publishes more than 15 topical online newsletters. For more information about TMC, visit www.tmcnet.com. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)

Return to Press Room