2008 News Releases

Merced Systems Launches Exclusive Webinar Series on Sales and Service Performance Management

Series of Webinars Will Explore Best Practices in First Call Resolution, Sales Productivity, Coaching, Customer Experience Improvement, and Cost Reduction

Redwood Shores, CA, July 8, 2008 — Merced Systems, the leader in Sales and Service Performance Management software, today announced the launch of an exclusive webinar series on performance management best practices for sales and service organizations. Guests can register for these free webinars, and will later have access to on demand replays by visiting Merced 's website.

Merced Systems offers customers the only performance management solution on the market today serving both sales and service organizations, including contact centers, field sales, retail sales, partner operations, back office functions, and field service groups, in a unified fashion. By providing every employee in the operation with the data and tools needed to improve decision-making, Merced Systems' products drive front line behavior change in sales forces and service organizations. Because these functions are responsible for acquiring, supporting, and ensuring the loyalty of customers, it is critical for large enterprises to improve performance both within and across all customer-facing functions to increase customer loyalty, satisfaction and lifetime value.

"Our best practice webinars are designed to help companies gain a fresh perspective on their current business processes and to give them critical insight into opportunities for improvement," said Matt Katz, vice president of Business Consulting for Merced Systems, who will be moderating the sessions. "We will focus on everything from First Call Resolution and Customer Experience, to reducing costs and improving sales productivity, and will explore industry case studies highlighting performance optimization strategies."

About Merced
Merced Systems is the leading provider of Sales and Service Performance Management applications focused on improving operational effectiveness of sales forces and service organizations across a range of vertical industries. Merced Systems' award winning products serve Global 2000 customers, and include advanced analytics and reporting, incentive compensation management, coaching and other performance execution applications, With a strong track record of growth and delivering business impact to its customers, Merced Systems has been profitable for the past 5 years. Merced Systems is a privately held venture capital-based company headquartered in Redwood City, CA., with major operations in the UK. For more information on Merced Systems, please visit www.mercedsystems.com.

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