Watch Webcasts
Upcoming Webcasts
The Value of Sales Performance Management
Register for 7/24 >
Register for 8/07 >
Register for 8/14 >
Register for 8/21 >
Register for 8/28 >
Join us for a complimentary webcast to learn how Merced Systems' comprehensive Sales Performance Management solution can help drive revenue, reduce variability in sales execution, improve forecasting and align the sales team with company objectives, in your organization.
8/13 (9am PT) — Reduce Operating Costs without Impacting Quality or Customer Experience
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Find out how Merced Operations Consulting helps organizations produce real, bottom-line results by uncovering and fixing hidden inefficiencies that can drag down operational performance through the implementation of a management methodology supported by industry-leading performance management software.
9/24 (9am PT) — The Economics of Coaching
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Join our free webcast to learn how more than 250 leading organizations are improving customer experience by addressing and supporting coaching in their sales and service organizations.
10/15 (9am PT) — The Bottom Line: The Need to Improve Customer Experience
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Join us to find out how Performance Management enables organizations to overcome the challenges of acquiring, servicing, and retaining customers.
On Demand Webcasts
Boost First Call Resolution in Your Operation
Featuring contact center expert, Wendy Lauther, Vice President of Operations Consulting
How Dell Created a High Performance Culture
Featuring solutions architect of global reporting, Shell Sullivan
How American Express International Coaches Agents Toward Peak Performance
Featuring contact center executive Anthony Lambie
The Art of Coaching in the Contact Center
Featuring contact center executive and consultant Joe Galvin
How to Manage Performance Instead of Numbers
Featuring Call Center Magazine and Carlson Leisure Travel Services
Fact-Based Coaching: Targeted Employee Development Case Study
Featuring a Case Study by Uniprise
How Coaching Can Impact Your Bottom Line
EMEA Focus: Featuring a discussion on Coaching Best Practices in the Contact Centre
Video Interviews
Call Center Magazine
Listen to an Interview with Mark Selcow, Merced Systems' President
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