Merced Performance Suite

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Merced Performance Suite is an advanced, fully integrated performance management application designed from the ground up to turn Sales and Service operations into higher performing, data-driven functions. By integrating data from disparate sources, delivering advanced reports and analytics throughout the organization, and providing personalized dashboards to every employee, Merced Performance Suite increases accountability while establishing a culture of continuous improvement. With category leading coaching and process improvement tools, Merced Performance Suite also automates critical managerial activities, driving specific employee behaviors.

• Merced Performance Suite Features
• Merced Performance Suite Global Edition
• Merced Coaching Plus

What makes Merced Performance Suite different?

Built for sales and service environments— Merced Performance Suite offers pre-built analytical functionality for the metrics and organizational hierarchies found in Sales and Service organizations. Additionally, Merced Performance Suite solves the specific operational problems of Sales and Service organizations, such as reporting accurately on dynamic hierarchies (e.g. employee team reassignments) and integrating employee data across multiple systems. An easy-to-use, domain-specific user interface ensures the greatest impact with sales force and service organizations.

The means to take action— Merced Systems is unique in its integration of closed-loop process reporting, analytics, and dashboards. Merced Performance Suite sends alerts to catch problems when they occur. Merced Performance Suite messaging enables reports to be sent to individuals and groups to clarify and act on problems. In addition, Merced Performance Suite tasks automate key activities, such as coaching and staff development, improving the effectiveness and consistency of critical management actions.

Proven in the largest, most complex operations— Merced Performance Suite is the only Sales and Service Performance Management application proven to support over 20,000 employees in a single implementation. As an open, standards based J2EE application, Merced Performance Suite has been designed to meet the needs of the most demanding and complex operations. With high availability and mission critical fail-over capabilities, customers can be assured the application will be available 24/7. And with support for all major platforms and relational databases, Merced Performance Suite can meet a customer's current and future needs.

Merced Performance Suite is available on-demand or for on-premise deployment.