Merced Operations Center

Learn More Download The ROI of Performance Management Download the Process Improvement White Paper Download Data Driven Management White Paper View Merced Operations Center Demo Click here to download other datasheets, demos and case studies

Merced Operations Center is an advanced intraday interval-level reporting product built for command center and contact center management. Merced Operations Center delivers a holistic view of intraday contact center operational performance as well as the tools leaders need to manage and improve performance.

What makes Merced Operations Center different?

• Business-centric views of site, line of business, and queue/skill/call type performance updated throughout the day
• Geo-dashboard with an automatic refresh map-based UI
• Views for plasma displays as well as analyst desktops
• Frequently Refreshed Data -
• 15 minute data latency
• Out-of-the-box support for 30 and 60 minute intervals
• Advanced Performance Management Features —
• Merced reports, dashboards, and forms
  

Merced Operations Center is available on-demand or for on-premise deployment.