Support

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Merced Systems recognizes that providing superior support services is critical to ensuring our customers receive the full value of their performance management solution. Our highly trained support engineers are able to resolve time intensive activities and highly critical issues quickly and efficiently by taking a methodical approach to each issue. Merced Systems offers two support levels, Standard and Premium. Each support level offers a variety of components designed to meet the needs of both large and small operations.

Standard Support is designed to provide customers timely issue resolution, access to the latest software upgrades, and practical tips to keep Merced Performance Suite and Merced Incentive Management operating at peak performance.

Premium Support is designed for customers who require higher levels of support including 24x7 coverage and a single assigned Merced Systems support engineer to manage all of their issues.

Merced Systems Support Services Deliver:

• Maximum performance with minimal downtime
• Rapid issue resolution
• Comprehensive web, email, and telephone support
• Access to the latest software patches and release upgrades

Merced Systems Support Tier Matrix