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Back Office
With limited performance data and older legacy systems, individual performance tracking in back-office operations is often incomplete and inaccurate. Performance management has emerged as a set of standard management tools and practices to help operations track performance accurately while establishing clear individual and team level goals.
Common Back-Office Performance Management Challenges:
- Limited understanding of unit costs and the means to make improvements
- Little to no integration of data across multiple legacy systems
- Back-office employees are required to manually enter and track time in multiple systems resulting in entry errors and double work
- Analysts and supervisors spend time gathering data, rather than analyzing the operation and focusing on employee development
- Home-grown systems often require IT specialists to manually pull and consolidate data, resulting in untimely and often inaccurate information
Merced Operations Consulting is an operational team of experts with extensive experience driving improvement and cost reduction in Back-Office operations. Merced Performance Suite helps transform back-office operations by consolidating data from legacy systems and providing every employee with a personalized view into their own performance - from front-line processor to executive management. By automating employee development activities and regulatory compliance tracking, Merced Systems also allows supervisor to more effectively and efficiently develop their individual employees, improving overall productivity and reducing errors.
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Merced Performance Suite Benefits |
- Efficient and accurate employee productivity tracking and peer comparisons
- Daily self-correction by processing, quality and client care associates
- More effective employee coaching and development by supervisors and managers
- Improved back-office productivity, accuracy, timeliness and customer satisfaction
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