Field Service

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As field service operations expand their offerings and individual representatives are being asked to independently drive revenue, accurate and timely performance data is essential to meeting operational goals. To meet both operational and individual objectives, every technician and supervisor must know their personal goals and how they are performing on a daily basis.

Common Field Service Performance Management Challenges

• Inconsistent performance across a diverse set of technicians and supervisors
• Untimely and incomplete performance tracking due to variable data collection methods
• Inconsistent communication across a dispersed workforce
• Inaccurate employee peer comparisons across environments

Performance management is a set of tools and processes that can improve productivity while helping operations transition from a purely service to blended service and sales culture. By automatically and continuously providing individual performance data to everyone in the operation - from front line technical to executive management - Merced Performance Suite helps field service operations manage complex, geographically dispersed workforces on a daily basis at even the most granular level.