Sales

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An organization's ability to measure, manage and improve its sales execution across all distribution channels and geographies is critical to customer acquisition at the lowest possible cost. Performance management can help operations balance these complexities, empowering all roles in Sales and Service operations with timely, accurate and personalized performance data to take action to improve both organizational and individual sales performance.

Common Sales Performance Management Challenges

• Incentive Compensation Management across all channels
• Sales people and partners coaching and on-boarding
• Limited visibility into data dispersed across multiple sales channels and geographies
• Slow, manual, and error-prone incentive compensation calculation leading to payment mistakes and sales force mistrust
• Lack of flexibility to change KPIs, goals and incentive plans to changing business needs
• Underpowered coaching and development of frontline staff
• Gaining partner mindshare and loyalty to improve distribution leverage
• Allocating channel management resources effectively and efficiently

Merced Performance Suite and Merced Incentive Management provide Sales organizations with the tools needed to align sales employee behaviors with corporate objectives, modify incentive plans rapidly and easily to meet changing business needs, accurately predict payouts, balance sales goals with other critical metrics including customer satisfaction and retention, and deliver the coaching and development tools needed to improve overall revenue generation.