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Tele-Sales
Changing the behavior of Tele-Sales representatives and supervisors to make them more effective in driving new sales and improving cross-sell and up-sell statistics is a long term goal in many organizations. Merced Performance Suite and Merced Incentive Management offer organizations the tools and best practices to optimize Tele-Sales performance.
Common Tele-Sales Performance Management Challenges
- Variability in sales force performance, including a large gap between high- and low- performers
- Lack of sales-focused coaching processes and tools
- Compensation plans which are not aligned with organizational goals and strategy
- Manual, error-prone incentive pay calculations leading to misalignment
- Absence of tools for front line sales managers to track and improve front-line behavior
Merced Performance Suite and Merced Incentive Management help align employee behavior and compensation, allowing Tele-Sales organizations to increase sales revenue, improve customer experience and boost sales team loyalty.
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Merced Sales Performance Management Benefits |
- Improve sales effectiveness, efficiency and revenue
- Reduce performance variability within Tele-Sales and drive improved individual sales performance
- Improve sales supervisor effectiveness
- More effective sales compensation processes, better alignment of behavior
- Improved Tele-sales rep loyalty
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